Our Service


1. You know you need travel insurance, so why Chubb?

You hope your trip will go exactly to plan. So do we. However, sometimes plans are disrupted and if something goes wrong before or whilst on your next trip, having travel insurance can help protect your financial future. That's where Chubb Travel Insurance may help.

Get a quote in 3 easy steps, so you can get back to the fun part – planning your trip. More than 500,000 travellers each year trust Chubb Travel Insurance to protect their domestic and international trips. With over 25 years of experience and many millions of travellers served, we know how to help you when you need it the most. With Chubb Travel Insurance, our policy holders receive:

  • Quality travel cover at an affordable price;
  • Fast, fair and efficient handling of all your claims;
  • A global team of travel experts that puts your safety and well-being first; and
  • 24 hour emergency assistance from our team of experienced travel assistance providers.

2. What does it mean to be Chubb.Insured?

At Chubb, we’re committed to providing the very best insurance coverage and service to individuals, families, and businesses of all sizes.

There When You Need Us

The Chubb name is synonymous with superior service. Our customers and business partners can be certain that they will be treated fairly, and with a sense of urgency, in times of need. Our commitment to excellence in claims means that the individuals, families and businesses trusting us to protect them can do so with confidence. It’s a greater measure of certainty in an uncertain world.

A Local Presence Globally Paired With Strong Financial Strength

Chubb has local operations in 54 countries and territories. And in many of those countries, we have extensive branch office networks. While we have a global footprint, we’re really a local company everywhere we do business. Our people are local, with local knowledge that informs the products and services they provide.

All of those products and services are backed by our strong financial strength. We are the world’s largest publicly traded P&C company, and are rated AA- by Standard & Poor’s* and A++ from A.M. Best. When you are insured by Chubb, you’re insured with confidence.

3. What you get by being Chubb.Insured.

Passion, drive and ingenuity fuel our approach to insurance. And it’s through superior underwriting that we craft our range of travel insurance products.

We not only help our customers protect themselves against the most basic kinds of risk but also the most complex and unexpected ones. We hold ourselves to exacting standards and meticulously conceive and craft the best possible insurance coverage and service we are capable of delivering.

a. Product

Travelling without insurance is too great of a risk to take. Your trip could be ruined by lost baggage, cancelled flights or by you or a family member becoming sick or injured.

Travel insurance from Chubb provides you with cover for risks including medical expenses overseas, cancellation expenses and additional trip expenses due to various circumstances outside your control, flight or baggage delay and personal accidents. Chubb offers Single Trip and Annual Multi-Trip plans for international and domestic trips.

Chubb Travel Insurance policy holders have access to Chubb Assistance, a global support network comprised of a team of medical experts who can assist by providing you a referral service if you become sick or injured overseas. No matter where you are in the world, a simple reverse charge call will give you 24 hour access to our assistance hotline.

b. Service

We maintain a reputation for fairness and integrity by treating every customer and business partner as we would want to be treated — from policy issuance to claim settlement. Chubb’s claims service, in particular, is recognized around the world for its exceptional quality and dependability.

Our clients buy a promise from us, so when a loss occurs we strive to make a difficult situation as positive as possible. Our claims professionals work to pay all covered claims fairly and promptly, while navigating through coverage terms and complex laws and regulations.

c. Simplicity

Because we demand excellence of ourselves and bring pride and passion to our work, you benefit. You’ll see it in our famous “can-do” attitude: The speed and energy we bring to every task… our relentless pursuit of the best travel insurance solutions in every situation… our attention to detail. What others see as obstacles we see as creative opportunities. It all adds up to superior and easy to understand protection for you, and it’s why you’ll see our signature on all our work.

Chubb. Insured.

Craftspeople take personal accountability for their work and often sign their products. As craftsmen of travel insurance, we take pride in our work and sign every piece of Chubb work “Chubb. Insured.”
This is not a tagline. It’s our signature – our mark of craftsmanship.

d. Craftsmanship

What if all the precision and expertise we associate with finely crafted things were applied to travel insurance? After all, travel insurance isn’t generic. It’s personal. It’s about the people and things that matter to you. Your family and loved ones. Your health and wellbeing. Your baggage and personal effects.

At Chubb we believe insurance is more than underwriting, it’s a craft. Watch our video about craftsmanship.

You may contact us via email or telephone.

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Mail or Email

PO Box 734,

Auckland 1140, New Zealand

Email: travel.nz@chubb.com

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Chubb Travel Insurance Customer Service

For general enquiries and claims, call

0800 422 346

(Mon-Fri: 10:30am to 7:00pm only)

For 24-hour emergency assistance, call

+64 9 374 1774

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Chubb Worldwide Offices

For the mailing address, telephone number and email address of any Chubb office in our global network.

Please use our office locator

Worldwide Office Locator